Annex 1 – Disability inclusion monitoring checklist

How can the inclusiveness of a site be monitored? This checklist is not exhaustive nor meant to replace participatory approaches but can be used as a complementary tool by site managers willing to assess the overall inclusiveness of a site, or as a tool to support the development of an inclusive strategy for persons with disabilities.

To monitor inclusion, data disaggregation by sex, age and disability will be critical. Whenever relevant and within available assessments, analysis and response capacities, SMAs are encouraged to use tools tested in humanitarian contexts, such as the Washington Group Short Set of Disability Questions.

The questions below follow the structure of the Minimum Standards for Camp Management.¹ The questions should be contextualised and can be adjusted to fit different settings or programmatic purposes.

Site management capacities and identification

Site lifecycle planning

Were persons with different types of disabilities engaged in the development of the action plan?
Does the site management action plan consider the diverse requirements of persons with disabilities? Does it include targeted actions for persons who will need reasonable accommodation?
Have inclusive budgeting and material resources been considered in the action plan? For example, a budget line for accessibility and reasonable accommodation, starting from the design phase; and procurement of supplies that follow the universal design principles.
Have the requirements of persons with disabilities been included in contingency and evacuation plans?

Site management team capacity

Is someone in the site management team appointed as disability inclusion focal point?
Are there both men and women with disabilities working for the site management agency as staff, volunteers, community mobilisers and so on?
Are persons with disabilities encouraged to apply for site management positions? Is reasonable accommodation provided for persons with disabilities working in the site management team?
Has the site management team received training on disability inclusion and is the team able to apply learning to deliver inclusive assistance? Is technical advice on inclusion available within the SMA or through partners?
Are the organisation’s premises and processes accessible to persons with different types of disabilities?

Identification and data protection

Have persons with disabilities been identified during registration or through other data collection mechanisms?
Is data disaggregated by sex, age and disability available to the site management agency?
Is data related to persons with disabilities adequately protected throughout the information management cycle?
Is informed consent collected from persons with disabilities whenever relevant (or assent where consent cannot be provided, such as for children or persons with intellectual impairments); and in an accessible way (e.g. through easy read forms)?

Community participation and representation

Community participation

Are persons with disabilities included in participation methodologies set up by the SMA? Has a budget been allocated to support their engagement?
Are persons with disabilities involved in each stage of the project cycle – assessment, planning, implementation, monitoring and evaluation?
Are there diverse accessible channels for persons with disabilities to reach out to the site management team and report on their views and concerns?
Do persons with disabilities report to be satisfied with the opportunities they have to influence site decisions?
Do women with disabilities feel their views are considered in decision-making processes?

Information sharing and communication

Have persons with different types of disabilities been consulted on their communication needs and preferences?
Is key information, education and communication material provided in multiple formats and mediums in the site (such as large print, easy read and jargon free, pictograms, sign language, oral, radio, videos, text messages)?
Is information disseminated in multiple accessible locations (such as at information desks, distribution sites, safe spaces and health facilities; during site committee meetings and focus groups; via door-to-door visits and community mobilisers)?
Is monitoring organised to ensure that persons with different types of disabilities are included and have access to key information about the site’s life, overall services and assistance available, as well as on specific services that concern them?

Feedback and complaints

Can feedback and complaints be collected through a variety of channels (such as verbal, written, electronic, paper-based, boxes, help desks, hotlines), in accessible ways and locations?
Are feedback and complaints mechanisms accessible to people who stay in their shelters?
When taking actions and reporting back, is accessibility also considered?
Is there a way to monitor the use of feedback and complaints mechanisms by persons with disabilities (for example, is data disaggregated by sex, age and disability using the Washington Group Short Set of Questions)?
Can disability-specific complaints be also collected through these mechanisms – e.g. on accessibility, inappropriate (or denial of) reasonable accommodation? Are answers provided in a timely, accessible and knowledgeable way?
Are prevention of sexual exploitation and abuse mechanisms accessible to persons with disabilities?

Governance structures

Are there active organisations of persons with disabilities, self-support groups or community disability committees in the site or surrounding communities? If so, are they representative of the site population in its diversity (sex, age, ethnicity, disabilities)?
Are persons with disabilities and/or their representative organisations involved in site governance structures or groups? Do they play a meaningful role? Are the persons/entities involved representative of the population in terms of sex, age, ethnicity and disability? Do persons with disabilities feel they are represented by and through the site governance structure?
Have barriers and enablers to participation of persons with disabilities been identified? Have persons with disabilities been involved in their identification? Do barriers and enablers assessments take place on a regular basis?
Has a risk assessment been conducted, keeping in mind the “do no harm” principle, on the participation of persons with disabilities and the potential impact on their life and the way they are perceived? Are risk assessments conducted on a regular basis?
Have trainings been organized by the SMA or partners for persons with disabilities, their families and organisations of persons with disabilities to ensure their meaningful participation and increased resilience?

Site environment

A safe and secure environment

Are observational and safety audits regularly conducted in the site, evaluating both physical infrastructures and community behaviour, keeping in mind the risks men, women, boys and girls with disabilities may face? Is there a strategy in place to mitigate the risks identified?
Are persons with disabilities represented in safety committees?
Are information channels to communicate risks to the site population accessible to persons with disabilities (in a variety of formats, in multiple locations)?
During site set-up and site improvement, have measures been taken to adopt universal design principles and ensure access to the site and infrastructures for the greatest number of people? Do these consider, for example, pathways, access to shelters, WASH, distribution sites, communal areas, schools and health care facilities? Do they consider the range of existing disabilities (such as physical, psychosocial and intellectual, and sensory impairments)?
Are persons with disabilities, their families and caregivers consulted throughout the site lifecycle on their needs, the barriers they face and expectations for the site plans? For example, in terms of the overall set-up, infrastructures, shelters, access to WASH facilities, distribution sites, health care facilities, schools and communal areas.
Are national laws, norms and standards on accessibility and inclusion considered and respected?
Is reasonable accommodation provided to persons with disabilities and their families, in terms of access to facilities, services and assistance?
Is there a budget planned for reasonable accommodation and site improvement to act on the barriers persons with disabilities may face?
Are accessibility audits conducted regularly to assess part or all of the site’s environment, including meeting spaces?
Are acceptable distance and transport to essential services and facilities considered for persons with disabilities?
Do children with disabilities have access to education? Do other persons with disabilities and their families have access to education and livelihoods opportunities?

Site service coordination and monitoring

Site coordination

Are there disability-focused organisations working in the site or communities (e.g. specialized NGOs or services dedicated to persons with disabilities, organisations of persons with disabilities)?
Are there other professionals to support inclusion efforts at site level, for example, mental health and psychosocial support, protection, child protection, GBV staff?
Have relevant services and stakeholders been identified, mapped and involved?
Is inclusion a regular item on the agenda of site coordination meetings?
When a disability working group (or age and disability group) is activated in-country, does the site management team attend the working group’s meetings?
Are persons with disabilities and disability committees involved in collective decisions, including through site-level stakeholders’ meetings? Are coordination meetings accessible to persons with disabilities?
Are persons with disabilities involved when deciding on sectoral minimum quality standards?
Are persons with disabilities included in the implementation and monitoring of protection and assistance activities and outcomes throughout the site lifecycle?
Is advocacy also conducted for and with persons with disabilities in the search for durable solutions?

Site service assessment, monitoring and reporting

Are site profiles and assessment tools inclusive (for example, identifying persons with disabilities, with data disaggregated by sex, age and disability; identifying risks, barriers and requirements)?
Are persons with disabilities involved and consulted in services monitoring and multi-sectoral assessments? Are there specific questions for persons with disabilities in surveys and monitoring tools used by the SMA?
Do persons with disabilities have meaningful access to information to guide their decisions to return, integrate or resettle? Is service continuity accessible throughout the process? Are barriers for making decisions identified?

Referral pathways

Are persons with disabilities aware of critical referral pathways for health services, GBV, child protection and other protection and specialised services? Has information been communicated in multiple formats and through multiple accessible channels?
Are site management staff aware of critical (and accessible) referral pathways and do they know how to appropriately and ethically advise people, including persons with disabilities and their families, on how to access them?
Are follow-up procedures on referrals in place?
Are case management protocols shared with partners as needed?
Is advocacy conducted for quality specialised services for persons with disabilities?
Do disability committees play a role in referrals?

Exit and transition

Transition to a new site management agency

Has service continuity for persons with disabilities been included in the transition or handover plan?
Have persons with disabilities and their caregivers been included in the process and informed meaningfully of the transition plans?
Have the needs and requirements of persons with disabilities and their families been identified so that they are not placed at increased risk due to site handover? Has their access to services been secured?
Has the new SMA been trained on disability inclusion practices? Are its capacities and expertise adequate?

Closure

Have persons with disabilities been consulted through meetings, focus groups or other means on site closure plans?
Have appropriate go-and-see visits been set up for persons with disabilities?
Has appropriate transport and support been arranged, including to prevent the risk of separation from families and caregivers?
Have contingency plans considered persons with disabilities in terms of social safety nets should services suddenly be reduced or withdrawn?
Are feedback and complaints mechanisms still available and accessible to persons with disabilities?
Are supportive measures still in place for persons with disabilities who are part of the residual population, for example access to special services while remaining on-site, to assistance and to self-help groups?
When site closures are unplanned, have persons with disabilities been informed about what is happening and why, have their minimum requirements been considered (for example, access to basic services, transport and accommodation)?

References and further reading

The Alliance for Child Protection in Humanitarian Action, Minimum Standards for Child Protection in Humanitarian Action: 2019 Edition, 2020. https://alliancecpha.org/en/CPMS_home
ALNAP. Participation Handbook for Humanitarian Field Workers, 2009. www.alnap.org/help-library/participation-handbook-for-humanitarian-field-workers
British Red Cross. Community Engagement Hub. https://communityengagementhub.org
The Cash Learning Partnership (CaLP), Minimum Requirements for Market Analysis in Emergencies, 2013. www.calpnetwork.org/wp-content/uploads/2013/07/minimum-requirements-for-market-analysis-in-emergencies.pdf
Global Camp Coordination and Camp Management (CCCM) Cluster. Camp Closure Guidelines, 2014. https://cccmcluster.org/resources/camp-closure-guidelines
Global CCCM Cluster. CCCMCase Studies Volume 1, 2014. https://cccmcluster.org/resources/cccm-case-studies-vol-1
Global CCCM Cluster. Urban Displacement & Outside of Camp: Desk Review, 2014. https://cccmcluster.org/resources/urban-displacement-out-camps-review-udoc
Global CCCM Cluster. CCCMCase Studies Volume 2, 2016. https://cccmcluster.org/resources/cccm-case-studies-vol-2
Global CCCM Cluster. CCCM Case Studies 2016-2019 Chapter 3, 2019. https://cccmcluster.org/resources/cccm-case-studies-2016-2019-chapter-3
Global CCCM Cluster. Management and Coordination of Collective Settings Through Mobile / Area Based Approach: Working Paper, 2019. https://cccmcluster.org/resources/management-and-coordination-collective-settings-through-mobile-approach-working-paper
Global Protection Cluster Working Group. Handbook for the Protection of Internally Displaced Persons, 2010. www.globalprotectioncluster.org/_assets/files/news_and_publications/IDP_Handbook_EN.pdf
Humanitarian Standards Partnership. Humanitarian inclusion standards for older people and people with disabilities. Key inclusion standards 4, 5 and 6, 2018. https://reliefweb.int/sites/reliefweb.int/files/resources/Humanitarian_inclusion_standards_for_older_people_and_people_with_disabi....pdf
OCHA. Guiding Principles on Internal Displacement, 2004. https://reliefweb.int/report/world/guiding-principles-internal-displacement-2004
IASC. IASC Six Core Principles, https://psea.interagencystandingcommittee.org/update/iasc-six-core-principles
IASC. Strategy: Protection from and response to Sexual Exploitation and Abuse and Sexual Harassment, 2018. https://interagencystandingcommittee.org/iasc-champion-protection-sexual-exploitation-and-abuse-and-sexual-harassment/strategy-protection
IASC and Global Protection Cluster. Guidelines for Integrating Gender-Based Violence Interventions in Humanitarian Action: Reducing risk, promoting resilience and aiding recovery, 2015. https://interagencystandingcommittee.org/working-group/iasc-guidelines-integrating-gender-based-violence-interventions-humanitarian-action
ICRC, Handbook on Data Protection in Humanitarian Standards, 2020. www.icrc.org/en/data-protection-humanitarian-action-handbook
IOM, Norwegian Refugee Council (NRC) and UN Refugee Agency UNHCR). Camp Management Toolkit. https://cccmcluster.org/resources/camp-management-toolkit
NRC. Sustainable Settlements: Maximising the social, environmental and economic gains in humanitarian displacement settings, 2017. https://reliefweb.int/report/world/sustainable-settlements-maximising-social-environmental-and-economic-gains-humanitarian
NRC. Community Coordination Toolbox, 2020. https://cct.nrc.no
NRC. Improving Participation and Protection of Displaced Women and Girls Through Camp Management Approaches, 2020. www.nrc.no/resources/reports/improving-participation-and-protection-of-displaced-women-and-girls-through-camp-management-approaches
Overseas Development Institute. Protracted Displacement: Uncertain Paths to Self-reliance in Exile, 2015. www.odi.org/publications/9906-protracted-displacement-uncertain-paths-self-reliance-exile
Oxfam GB. Impact Measurement and Accountability in Emergencies: The Good Enough Guide, 2007. https://policy-practice.oxfam.org.uk/publications/impact-measurement-and-accountability-in-emergencies-the-good-enough-guide-115510
The SEEP Network. Minimum Economic Recovery Standards (3rd edition), 2017. https://seepnetwork.org/Blog-Post/Minimum-Economic-Recovery-Standards-Third-Edition-exist-190
Sphere Association. The Sphere Handbook (4th edition), 2018. https://spherestandards.org/wp-content/uploads/Sphere-Handbook-2018-EN.pdf
UNHCR. Handbook for the Protection of Internally Displaced Persons, 2010. www.unhcr.org/uk/protection/idps/4c2355229/handbook-protection-internally-displaced-persons.html
UNHCR, IOM. Collective Centre Guidelines, 2010. https://reliefweb.int/report/world/collective-centre-guidelines
UN. Convention of the Rights of Persons with Disabilities, 2006. www.un.org/development/desa/disabilities/convention-on-the-rights-of-persons-with-disabilities.html
UN Security Council. Conflict Related Sexual Violence: Report of the UN Secretary-General. S/2018/250, 2018. www.un.org/sexualviolenceinconflict/wp-content/uploads/2019/04/report/s-2019-280/Annual-report-2018.pdf
Women in Displacement. https://womenindisplacement.org

Acronyms and abbreviations

CHS
Core Humanitarian Standards
GBV
Gender-based violence
IASC
Inter-Agency Standing Committee
IOM
International Organization for Migration
NGO
Non-government organisation
POLR
Provider of last resort (cluster)
PSEA
Preventing sexual exploitation and abuse
SEA
Sexual exploitation and abuse
SMA
Site management agency
UNHCR
UN Refugee Agency
WASH
Water, sanitation and hygiene (sector)

Index

Term	*Minimum Standards in Camp Management*	*Camp Management Toolkit*
abbreviations	1
accountability	1 2 3 4 5 6 7 8 9	10, 14, 15, 20–22, 24–27, 30, 32, 34, 39, 46, 47, 60–63, 65, 66, 73, 75, 77, 96, 109, 118, 121, 127, 132, 138, 141, 186, 187, 189, 190, 192, 195, 196, 203, 213, 226
area-based approach	1 2 3 4 5 6 7	18
assessment	1 2 3 4 5 6 7	18, 38, 42, 47, 52, 54, 56, 63, 64, 66, 73, 236, 242, 247
– camp closure		109, 114, 115
– camp set-up		101, 102, 104, 107
– education		121, 258, 259, 263, 268, 270
– environment		84, 86, 87, 89, 91, 92
– food security		186, 189, 193, 196, 197
– GBV		146–148, 150, 153
– group level		140
– health		237, 238, 239, 251, 254, 255
– livelihoods		275–277, 279–281
– needs		22, 23, 68, 74–76, 79
– participation		27, 49, 50, 51, 57
– programme cycle		38
– protection	1	42, 123, 125, 126,
– PWSN		156, 157, 161–164, 166
– registration		131–133, 139
– risk	1
– role of CMA		23, 24
– safety and security	1	57, 171–173, 176, 180, 183
– shelter multi hazard		223, 229, 230
– site plan		104
– transparency		57
– WASH		202–204, 215
*Camp Management Toolkit*	1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
checklist
– community participation		42, 57
– coordination		68
– coordinating and monitoring assistance and service		42
– disseminating information		43
– ensuring the maintenance of camp infrastructure		42
– environment		91
– inclusivity
– information management		80
– managing information		43
– PSEA		33
– recruiting, training and supervising staff		42
– safety and security		183
– setting up governance and community participation mechanisms		42
– site closure		115
– site set-up		115
collective centres	1 2 3 4 5 6 7 8 9 10 11	9, 16–18, 31, 36, 61, 65, 84, 85, 97, 99, 100, 102, 103, 108, 119, 120, 147–149, 221–227, 230, 231, 258, 265, 270
community participation	1 2 3 4 5 6 7 8 9 10 11 12	10, 11, 22, 36, 42, 45–58, 64, 131, 149, 172, 176, 211, 213, 224, 258, 260, 270
contingency plans	1 2 3	20, 22, 31, 34, 41, 43, 134, 171, 172, 175–178, 180, 183, 192, 222, 232, 248, 255, 260, 261, 270
coordination		9, 15, 16, 20–22, 26, 27, 38, 41–43, 97, 241
– camp committees		50, 51, 55, 56
– camp management agency		14, 15, 30, 31, 33, 60–68, 72–77, 80, 85,
– camp closure		107, 109, 111, 115
– cluster coordination		23, 24
– diarrhoeal disease		249
– education		258, 260–262, 267, 270
– entitlement cards		132
– food security		189
– food/non-food items		187, 188, 196
– health		236–239, 246, 248, 250, 252, 254, 255
– IDP camp administration		23
– inter-camp		24
– LGBTi		164
– livelihoods		274, 275, 279, 280
– meetings		33, 38, 42
– national
– OCHA		78, 172
– protection		121–123, 126, 127, 156–159, 164, 165
– PSEA
– rainwater		88
– refugee model		22
– registration		130, 132, 133, 138
– safety		170–172, 174, 180
– sectoral
– security providers		34
– shelter		220–222, 224, 227, 229, 232
– site
– site planning and GBV		146, 148, 149, 151, 152
– training		32, 52,
– UN-CIMIC		35
– WASH		87, 88, 202–204, 207, 214, 215
Core Humanitarian Standard (CHS)	1
– appropriateness and relevance	1 2
– communication, participation and feedback	1
– complaints mechanisms	1
– coordination and complementarity	1
– effectiveness and timeliness	1
– local capacities and negative effects	1
– staff support and treatment	1
durable solutions	1 2 3 4	14, 19–23, 31, 43, 47, 51, 64, 77, 96, 107, 108, 110, 111, 115, 126, 131, 224, 237
emergency evacuation centres	1 2 3	9, 17, 18, 20, 64, 147, 222
feedback and complaints		14, 26, 27, 46, 47
– PSEA	1
governance structures	1 2 3 4 5 6 7 8 9 10 11	37, 47, 49, 64, 76
government	1 2 3 4 5 6 7 8 9 10	9, 17, 22, 24, 26, 37–39, 61, 97, 105, 107, 109, 111, 118, 120, 122, 131, 132, 137, 171, 180, 238, 244, 263, 265, 268, 269, 277
– local	1 2 3 4 5	36, 51, 62, 97, 109, 246
– national	1 2 3 4
*Handbook for the Protection of Internally Displaced Persons*	1
host community	1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23	10, 14, 18, 23–25, 31, 32, 34, 38, 47, 48, 50, 53, 55–58, 60–62, 65, 72, 75, 76, 84–87, 89–92, 96, 97, 99, 101, 102, 105–107, 111, 114–115, 119, 126, 137, 141, 146, 151, 158, 160, 163, 164, 170, 172–174, 177, 181, 183, 188, 197, 203, 204, 206, 211, 215, 220, 221, 223, 224, 226, 232, 246, 253, 254, 260, 262–267, 274–281
Humanitarian Charter	1 2 3	164, 203
humanitarian principles	1 2	14–15, 24, 32, 35, 50, 63, 181
Humanitarian Standards Partnership	1
informal sites, see self-settled camps
local authorities	1 2 3 4 5 6 7 8 9 10 11 12 13
minimum standards	1 2 3 4 5 6	15, 84, 101, 121, 141, 237
– child protection		121
– education		258–260, 266, 269, 270
– information sharing and data protection	1
– LGBTI		164
– sectoral	1 2
– shelter		221, 224
mobile teams, see also area-based approach	1 2 3 4 5 6 7	17, 30, 36, 77, 85, 136, 175, 223
monitoring	1 2 3 4 5	22, 25, 32–34, 39, 42, 46–50, 52, 54, 56, 57, 61–64, 66, 72, 107, 111, 115, 118, 121–123, 130–132, 134, 139–141, 144, 145, 147, 148, 151, 153, 159, 178, 180, 183, 186–189, 194, 197, 202–204, 209, 213–215, 220, 221, 227, 229, 232, 237, 247, 258–261, 263, 264, 269, 270, 278, 279, 281
– assistance and service provision	1 2	24, 30, 118, 156, 157, 162,
– community participation	1	27, 48, 134
– complaints and feedback	1
– data	1	22, 74, 77, 80, 161, 166, 221,
– environmental impacts	1	84–87, 90, 91, 277
– governance	1 2	26, 30,
– population density	1	140
– safety and security	1	125–127
– secondary displacements	1
– site action plan	1 2
– site closure	1
option of last resort	1	9, 14, 41, 77, 96, 119
people with specific needs	1 2 3 4 5 6	23, 32, 34, 36, 38, 39, 42, 43, 46, 47, 49, 57, 61, 64, 68, 75, 80, 104, 107, 111, 112, 115, 123, 130, 134, 136, 138, 155–167, 172, 173, 186, 188, 191, 193, 195–198, 205, 214, 215, 224, 226, 232, 236, 239, 243, 244, 253–255, 270, 275–277, 280, 281
planned camps	1
planning,site planning	1	88, 96–98, 103–106, 115, 149, 196, 203, 210, 215, 221, 223, 230, 231
protection principles	1 2 3 4
PSEA (preventing sexual exploitation and abuse)	1 2 3 4 5	33, 42, 152, 193
reception and transit centres	1	9, 17, 18, 139, 240
relocation	1 2 3 4	23, 91, 97, 98, 102, 109, 119, 159, 177, 178, 180, 230, 275
safety audits	1	144, 148
safety plan	1
self-settled camps	1 2 3 4 5 6	18, 96–98, 115, 221, 243
service providers	1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23	14, 22, 24–27, 31, 33, 34, 37, 38, 42, 43, 47,49, 50–53, 55–58, 60–62, 64–66, 72, 74, 77–80, 85, 90, 109, 111, 114, 115, 119, 122, 127, 132, 133, 147, 149, 152, 157, 159, 180, 186, 187–189, 192, 194, 195, 197, 198, 204, 207, 208, 221, 249, 277
– education		258–261, 263, 264, 267, 269, 270
– financial		186, 187, 189
– health		163, 209, 236–238, 244, 248, 253, 255, 256, 262
– WASH		87, 202–211, 214, 215
site closure	1 2 3 4	10, 14, 19–22, 27, 31, 41, 43, 46, 84, 96, 97, 107, 111, 113–115, 119, 156, 157, 203, 222, 224, 237, 260
– education		263
– health		254
Site Development Committee	1 2	101, 103, 107, 115
site management action plan	1 2 3
site management team	1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
*The Sphere Handbook*	1 2 3 4 5 6 7 8 9	195
*UNHCR Handbook for Emergencies*		9, 85, 203, 224

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